For families
Choose a calm, private moment. Lead with care rather than conclusions, and ask what they've already learned or considered. Share information rather than ultimatums, and be ready to listen more than you speak. It's okay if the first conversation doesn't lead to a decision.
The traveler must be a consenting adult who chooses to participate — including completing the facility's screening directly. IBO CLEAR cannot arrange travel for someone who has not agreed to it. You can start the conversation with us on their behalf, and we'll help you understand the process so you can share it with them.
Each facility sets its own policies. Some welcome companions on site during parts of the program; others ask companions to stay nearby. Companions generally cannot be present for clinical procedures or make medical decisions for an adult traveler. We'll confirm the facility's policy in writing before you book.
We coordinate companion flights, the private airport transfer, and nearby lodging when the facility does not host companions — with quiet, comfortable options close enough to be present when visits are permitted.
Before departure, we help you agree on a communication plan: how and when updates will be shared, who the facility's family contact is, and what the traveler has consented to share. Facilities control their own communication policies during the program.
A calm, predictable environment can help. Consider rest time, simple meals, and reduced obligations for the first days. Talk together about what support will feel helpful rather than assuming.
Aftercare is provided by independent licensed professionals and community resources — not by IBO CLEAR. We can help schedule appointments the traveler chooses, ideally arranged before departure so there's a plan in place on return.
Taking care of yourself
A concierge can walk you through the process so you can share clear, calm information with your loved one.