The nonclinical details, handled with care.

Organized, side-by-side information about independent facilities using the same criteria for each.

• We gather what each facility states about program length, screening, monitoring, emergency procedures, accommodations, and pricing.
• We present it in a consistent format so differences are easy to see.
• We tell you plainly where information is missing or where our documentation review is still pending.

A warm introduction to the facility's intake team and help keeping dates and appointments on track.

• We connect you directly with the facility you choose.
• We help coordinate scheduling for screening appointments and program dates.
• All medical conversations happen directly between you and the facility's clinicians.

Guidance on routing documents to the facility's own secure portal. We don't store or review medical records.

• We explain which portal the facility uses and how to submit documents to it.
• We never ask you to send medical records to IBO CLEAR, and we don't store or review them.
• The only medical outcome we learn is the facility's decision to accept or decline.

IBO CLEAR does not store, review, or interpret medical records.

Flights from your home airport and comfortable accommodations with room & board arranged.

• Flight options from your home airport to the right international airport — commonly Cancún International (CUN) for Quintana Roo facilities.
• Accommodation and room & board arrangements aligned with the facility's dates.
• Dietary preferences shared with lodging providers where possible.

A meet-and-greet private driver at arrivals and a calm, direct transfer — about 45 minutes from Cancún to Playa del Carmen.

• A pre-arranged private driver meets you inside the arrivals area.
• Direct transfer to your accommodations or the facility, as scheduled.
• Return transfers timed to your departing flight.

Travel, lodging nearby, and a communication plan for the people supporting you.

• Companion flights and lodging near the facility.
• Clear information about what the facility allows companions to do — policies vary.
• A family communication plan so everyone knows how and when updates will come.

One clear document with every flight, transfer, address, and contact you'll need.

• Day-by-day itinerary with confirmation numbers.
• Local contacts, addresses, and what to expect on arrival.
• Shared with the companions and family members you designate.

Passport validity checks and a practical packing and travel-document checklist.

• Passport validity review against airline and entry requirements.
• A travel-readiness checklist covering documents, money, phones, and packing.
• Reminders timed to your departure date.

Return flights and transfers arranged around the facility's discharge timing.

• Return flights planned in advance with flexibility where possible.
• Private transfer from your accommodations or the facility to the airport.
• Arrival coordination with the family member meeting you at home.

When requested, help scheduling appointments with independent licensed professionals near home.

• We help you find and schedule with independent licensed providers you choose.
• IBO CLEAR does not provide counseling, therapy, or medical follow-up.
• Aftercare providers are independent of both IBO CLEAR and the facility.