Last updated: [Effective date — to be set before publishing]
1. Information we collect
When you request a consultation or contact us, we collect your name, email, phone number, state or country, preferred contact method, the general topic of your inquiry, your travel timeline, and any short message you choose to send.
We ask you not to share medical details. IBO CLEAR does not collect, store, or review medical records, diagnoses, or medication lists. Facilities collect that information directly through their own secure intake systems.
We also record limited technical and marketing information with each form submission: the page on our site where your visit began (landing page), the website that referred you (the referring site's domain only), and any campaign tags in the link you followed (UTM source, medium, campaign, term, and content). To prevent spam and abuse, we convert your IP address into a one-way, salted hash and use it only to limit repeated submissions. We do not store your raw IP address, and these hashes are automatically deleted within about a day.
2. Consumer health data (Washington, Nevada, and Connecticut)
[Draft — requires attorney review before publishing.]
Some state laws, including Washington's My Health My Data Act, Nevada's consumer health data law (SB 370), and Connecticut's consumer health data provisions, treat certain information as "consumer health data" even when it is not a medical record. The general topic you select on our consultation form, or the fact that you contacted a medical-travel concierge, could be considered consumer health data under these laws.
What we collect: only the general inquiry topic you choose, your travel timeline, and any short message you send. We ask you not to share diagnoses, medications, or other medical details.
Why: solely to respond to your inquiry and coordinate the travel services you request.
Sharing: we share this information only with your consent — for example, with a facility you choose — or with service providers who process it on our behalf under contract. We do not sell consumer health data, and we do not use it for advertising.
Your rights: you may request to confirm whether we hold your consumer health data, access it, delete it, or withdraw your consent by emailing hello@iboclear.com. We will respond within the time the applicable law requires, and you may appeal a decision by replying to our response.
3. How we use information
We use your information to respond to your inquiry, coordinate travel services you request, and communicate with you by your preferred method. We do not sell your personal information.
4. Sharing
With your permission, we share contact and travel details with the facility you choose and with travel vendors (airlines, drivers, accommodations) as needed to coordinate your trip. We learn only whether a facility accepts or declines a traveler — never the medical reasons.
5. Cookies and analytics
We use essential cookies only by default. Privacy-conscious analytics load only if you opt in. We do not use advertising pixels anywhere on this site, and we never send form contents or personal information to analytics providers.
6. Text messages
[SMS program terms placeholder — pending legal review.] You may opt out of text messages at any time by replying STOP.
7. Security and retention
We use reasonable administrative and technical safeguards and keep information only as long as needed for the purposes described, or as required by law. [Retention periods to be confirmed.]
8. Your choices
You may request access to, correction of, or deletion of your information by emailing hello@iboclear.com.
9. Contact
Questions about this policy: hello@iboclear.com. IBO CLEAR, Michigan, United States.